Just out of the blue, I received another reply from another customer service representative, except this time, we have a last name to go by:
From: BBWCustomerRelations@bbw.com
To: *****@gmail.com
Date: Dec 21, 2005 7:59 AM
Subject: Case 872243December 21, 2005
Shun Chu
Case # 872243Dear Shun,
Thank you for e-mailing us. It’s wonderful to have customers like you who take the time to share their thoughts and suggestions with us.
We want to let you know how much we appreciate your input regarding our products and not offering refills for the anti-bacterial hand soap. We have forwarded your comments to the appropriate department for further consideration.
Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.
Sincerely,
Kim Whitney
Customer Relations Representative