Three messages later (the first reply completely missed the point; and the second reply made the company look like a jackass), “someone” finally got it…
Um… no, I don’t find the item disappointing. What I find disappointing is the fact that Bath and Body Works does NOT sell refill foaming hand soaps for the dispenser.
This is the second email I received from Bath and Body Works with a reply that’s totally missing the point. Are you guys even reading the emails for its true content? Or are customer emails simply being replied by automatic reply programs that seeks matching keywords?
Best,
Shun Chu
And their reply two days later (on a SUNDAY!!):
Dear Shun,
Thank you for your e-mail regarding our foaming hand soaps. We appreciate your interest in Bath & Body Works.
As a leader in our industry, Bath & Body Works takes great interest and initiative in making changes beneficial to our customers.
We appreciate your suggestion and comment on carrying refills for the foaming hand soap; customer suggestions provide direction for changes in future merchandise and service.
We have forwarded your e-mail on to our Customer Relations Department for further review of your suggestion on making refills available.
Sincerely,
Kristi G.
BathandBodyWorks.com Customer Service
The company really cares about its customers. SO much so that their customer service people work over time and relpy messages on a Sunday. Or it was replied by a machine just as Birgit suspected… Or maybe the place is somewhere in India where it’s cheap to pay them work overtime. But then Alicia says the company has pretty good track record with stuff like that… So I am forced to selectively think that Bath and Body Works has a sophisticated application that parses through emails and reply according to their context. Shweet!