Ever since I started to notice Bath & Body Works’ lack of refill programs on foaming soaps, I started looking at alternative companies that DO make refills for foaming soap bottles. Dial and Johnson+Johnson happen to make them.
So I wrote Dial to compliment them for doing the right thing (on that one product anyway). By hearing from consumers like me, however few of us there are), I was hoping they’d continue down that path with future products.
A few days later, I received a thank-you letter from Dial along with discount coupons on the product (and other products) that I specifically wrote them about. Very thoughtful and considerate move considering how big the company is.
So… Bath & Body Works (and companies under the Limited brand… Victoria’s Secret, Express… etc.) is out; Dial and the Johnson family of products are in.
