I wrote about Bath and Body Works’ lack of liquid hand soap refill kits before. In fact, I excercised my power as a consumer and wrote them about the matter.
To: customerservice@bathandbodyworks.com
From: *****@gmail.com
Subject: Retail Stores Comments/QuestionsOrder Number:
Name: Shun Chu
Phone Number: 408.***.****Wrote: To whom this may concern:
While my wife and I admire the fine quality of your products, I was stunned to have found out that Bath & Body Works does NOT make any kind of refill kit for all of your liquid and foaming hand soap products!! I am particularly disappointed with the fact that wonderfully designed foaming hand soap dispensers are going to waste when they are still in perfect working conditions.
For a major company like Bath & Body Works under the umbrella of Limited Brands, I was hoping BBW would do more to help the recycling efforts in curbing volumes of perfectly working liquid/foaming hand soap bottles going into landfills.
After doing some research, it appears Dial and Johnson+Johnson seem to be taking the lead in that area. I am so sorry that we will be using their refillable bottles until BBW addresses this problem.
My family loves using your products. But we love the environment a little more. Sorry.
Best Regards,
Shun Chu
Impressively, their turn around time on replying to consumer concerns was incredibly fast — the next day!
Dear Shun,
Thank you for you email regarding the recycling of our product packaging. We will be happy to address your concern.
We value our reputation for excellent customer service, and always take great interest and initiative in making changes which are beneficial to our customers.
At Bath & Body Works, we share your concern for protecting the environment. After thoroughly investigating trash handling in all 50 states, we found that the best overall plan for recycling is local disposal. In many communities the trash is recycled by burning to create energy, which saves other precious fuels like oil and gas. Waste disposal experts show that by converting waste to energy, the amount of waste going to a landfill is reduced by 90%, which eliminates 99% of the air pollution.
Previously, Bath & Body Works had to use another container with packing materials and as many as three trucks burning gasoline and emitting pollution to get to the recycling plant in Tennessee. All that extra gasoline usage and exhaust pollution was wasteful and bad for our environment. We found a better more earth friendly way to recycle our bottles locally.
We appreciate your comments and take them seriously. In fact, customer suggestions and comments often provide direction for future offerings in our stores and online.
Sincerely,
Tiera W.
BathandBodyWorks.com Customer Service
Visit www.BathandBodyWorks.com
As impressive as the response time was, the subject matter was completely off topic. I suspect it was simply a template and matter of copying and pasting in that particular reply to me. How disappointing.