The Canon camcorder that single-handedly prevented me from attending Steve Jobs’ commencement speech at Stanford is getting a free repair from Canon. I called Canon, and apparently they have a “good will repair program” going on for the model that I own (translation: avoid class action lawsuit).
The way Canon went about doing this was impressive. Even though the warranty had already expired, they honored the repair for the CCD nonetheless. Their willingness to stand behind their products and their issues makes me a happy Canon customer. And happy Canon customer buys more Canon products!