As if moving wasn’t stressful enough, we began to realize that the phone line wasn’t working not long after we moved in to the duplex. And this just compounds on top of the terrible service we received from SBC right before the move (rude customer service rep). But that could just be a small isolated incident.
It turned out that the first SBC technician crossed our line with someone else’s — that explains all the calls for “Diana”. When we called the number we have been assigned, though it rings, none of the phones in the house makes a sound. They ended up sending another guy out to fix the problem. That took them 1.5 days. Argh!
The problem extended to the DSL line as well. A call to tech support discovered that though SBC’s data division did switch my service to the new address, they “forgot” to add my information to the local router (hence the “could not find PPoE server” error messages). I have been going cold turkey for two days without the Internet. I tried checking emails using my Earthlink dialup, but seriously, once you go broadband, narrowband just blows.
It took SBC about four hours to get back to me with a working line. I give them credit for calling me back when they said they would. Kudos. But that’s not the end of the drama. The saga continues with the connection sporadically getting dropped (taking the phone portion of the line with it) for at least 15-20 minutes at a time. WTF!
So while they try to add my account info to the local telco router, I wait — and I continue to unpack my apartment which currently looks like Picasso‘s lesser known work “Violon, verre, pipe et encrier”.